What is ZTM connector?
ZTM connector connects your Zoho CRM and your MailChimp so that you can run your marketing campaigns more effectively and easily. It ensures a smooth flow of your business information between your CRM and email marketing software. It brings back your campaign statistics to your Zoho CRM and updates your Zoho CRM. You can populate your MailChimp list from Zoho CRM using this connector.
What exact Information will flow back and forth in every Sync ?
From Zoho to MailChimp:
Syncs Leads/Contacts from Zoho CRM to the MailChimp Lists of your choice.
Apart from first name, last name and Email Id, you can transfer information residing in
10 other fields of your Zoho Leads/Contacts to MailChimp
From MailChimp to Zoho :
The information about status of mail sent to each (bounced/ unsubscribed/opened, etc)
Will be shown in your Zoho
How often and when do the Syncs happen ?
You can Sync your data any time / every 12 hours.
Since its your data and your business, you should have a complete control over it.
You can Choose the timings when you want to sync your data every day.
Is there any limit on number of records I can process using ZTM connector.
No. We don't limit the number of records. But, Zoho has put down some guidelines for using their API https://zohocrmapi.wiki.zoho.com/Generating-API-Ticket.html
Does it work with Free Version of Zoho CRM ?
Yes. It does. It works with all versions of Zoho CRM including the free version.
What are the different Pricing plans ?
We have arrived at this pricing after going through extensively our customer's usage requirements. You will definitely find a suitable plan for your needs.
On Demand / 12 hours
What different modes of Payment are available ?
You can pay through Paypal or you can pay using Credit card.
How do I cancel my subscription ?
Log in to your account. Click on 'Payment History' on the left top side where you will get the details of Orders and Subscription plans.
You can just log in to your Paypal account and cancel your subscription from there.
Once done, you can confirm it by checking out your Payment History > Details of my Subscription Plan. The status should show as 'Cancelled'. Once cancelled, your autobilling will stop.It takes some time to get the changes reflected into your Account
You can also write us at firstname.lastname@example.org to cancel your subscription.
Do I have to go to my Paypal account every month to renew my subscription ? Or Do you Autobill ?
We want you to save some hassles. So we would be automatically deducting the monthly subscription charges from your account till you choose to cancel it.
My ZTM connector is not running. What should I do ?
Log in to your account. Click on the ‘My Account’ link , then click on Sync Errors of your Connector.
You will get to see why exactly the connector did not run.
Quick Checklist to fix your issue
7 out 10 times, this checklist has helped our customers to solve their issue immediately.
Good news is we have made our product in such a way that you can fix most of the issue right from your place.
But if you are not able to fix it, you can always talk to us at email@example.com
At what time my Sync will happen ?
Just Login to your account. Click on the ‘My Account’ link , then click on Sync Timings of your connector.
You will get to know sync timings.
Did my Sync happen at all ?
Why don’t you find it out yourself?
Just log in to your account and check the tab Sync Timings and Sync Details.
Here you will get to know whether your last Sync happened or not, at what time did it happen and how it went through.
Where can I get help if I face any issue ?
You can go through FAQs to fix your issue yourself
You can log in to your account and check sync errors and try to fix it yourself
You can chat with our support agent at Kloud Connectors
And of course You can always write to us at firstname.lastname@example.org
Can we check campaign responses in Zoho CRM for respective campaigns sent from MailChimp ? If yes, then how are responses mapped in Zoho CRM ?
Yes. We do process campaign responses back into Zoho CRM. The mapping is as follows:
|MailChimp Status||Zoho CRM Member Status|
Is my Information safe ?
We take your data safety very seriously. We are ISO 9001 organization. That’s why we use servers. It's your data and you solely should control it. With this belief, we have strived to give you more and more control and visibility of your data in our every product.
Does it affect my Zoho account or MailChimp account ?
Not at all. Your Zoho account and MailChimp account will work just fine.
Using our connector does not change anything in either of your accounts.