Support - Help with your Issues | Kloud Connectors

Support - Help with your Issues

My ZTM connector is not running. What should I do ?
Log in to your account. Click on the ‘My Account’ link , then click on Sync Errors of your Connector.

You will get to see why exactly the connector did not run.

Quick Checklist to fix your issue
7 out 10 times, this checklist has helped our customers to solve their issue immediately.

  • Check if the Zoho Auth token and MailChimp API key you entered are right
  • Check if the List exists in Mailchimp
  • The email Ids of Leads/Contacts in your Zoho CRM are Valid
  • No same email Id is assigned to more than one lead/contact in your Zoho
  • Check if fields have compatible format before mapping them
    e.g. Birthdate in MailChimp is Day-Month format and thus does not get mapped with Day-Month-Year format of date in Zoho
  • And of course please check if Your Sync has taken place before checking the data

Good news is we have made our product in such a way that you can fix most of the issue right from your place.
But if you are not able to fix it, you can always talk to us at

At what time my Sync will happen ?
Just Login to your account. Click on the ‘My Account’ link , then click on Sync Timings of your connector.
You will get to know sync timings.

Did my Sync happen at all ?
Why don’t you find it out yourself?
Just log in to your account and check the tab Sync Timings and Sync Details.

Here you will get to know whether your last Sync happened or not, at what time did it happen and how it went through.

Where can I get help if I face any issue ?
You can go through FAQs to fix your issue yourself
You can log in to your account and check sync errors and try to fix it yourself
You can chat with our support agent at Kloud Connectors
And of course You can always write to us at

Can we check campaign responses in Zoho CRM for respective campaigns sent from MailChimp ? If yes, then how are responses mapped in Zoho CRM ?
Yes. We do process campaign responses back into Zoho CRM. The mapping is as follows:

MailChimp Status Zoho CRM Member Status
sent Sent
click Responded
open Opened
bounce Bounced
unsub Opted out
abuse Bounced