Zoho CRM to iContact Connector

What is ZTiC Connector ZTiC Connector integrates your Zoho CRM and iContact so that working with each of them becomes more fun. This two way connector ensures smooth flow of business information empowering you to make better and quicker business decisions. By populating your iContact lists with Zoho CRM leads/contacts, it makes running marketing campaigns easier. It also brings back campaign statistics to your Zoho CRM and gives you actionable information at a place from where you can take actions.

What exact information will flow back and forth in every Sync ?
From Zoho CRM to iContact :
Apart from first name, last name and Email Id it syncs 10 other fields of your Zoho Leads/Contacts to iContact.

From iContact to Zoho CRM :
Campaign level statistics (how many opened, etc.) as well as member level statistics (who opened, who unsubscribed, etc.) will be shown in your Zoho CRM.

Can I decide how many times to Sync in a day ? It's your data. You should have a complete control over it. With this belief we have made this product to give you lot of flexibility and choice in Syncing your data.

You can Sync your data any time / every 12 hours

Is there any limit on number of records I can process using ZTiC connector.
No. We don’t limit the number of records. But, Zoho has put down some guidelines for using their API https://zohocrmapi.wiki.zoho.com/Generating-API-Ticket.html

Does it work with Free Version of Zoho CRM ?
Yes. It does. It works with all versions of Zoho CRM including the free version.

My ZTiC connector is not running. What should I do ?
Log in to your account. Click on Sync Errors.

You will get to see why exactly the connector did not run.

Quick Checklist to fix your issue
7 out 10 times, this checklist has helped our customers to solve their issue immediately.

• Check if the credentials Zoho CRM Auth token and iContact Username, App password,Application Id you entered are right
• Check the Start Date in your Zoho Campaign. Campaign must have started for connector to process it.
• Check the End Date in your Zoho Campaign. If Campaign has expired then connector will not process it.
• There is a List in iContact with same name as the name of the Campaign in Zoho
• There are Leads/Contacts present in the Campaigns of your Zoho
• The email Ids in your Zoho CRM are Valid
• No same email Id is assigned to more than one lead/contact in your Zoho
• And of course please check if Your Sync has taken place before checking the data
• Check if fields have compatible format before mapping them

Good news is we have made our product in such a way that you can fix most of the issue right from your place.

But if you are not able to fix it, you can always talk to us at support@kloudconnectors.com

At what time my Sync will happen ?
Just Login to your account. Click on Sync Timings.
You will get to know sync timings.

Did my Sync happen at all ?
Why don’t you find it out yourself?
Just log in to your account and check the tab Sync Timings and Sync Details.

Here you will get to know whether your last Sync happened or not, at what time did it happen and how it went through.

Where can I get help if I face any issue ?
You can go through FAQs to fix your issue yourself
You can log in to your account and check sync errors and try to fix it yourself
You can chat with our support agent at Kloud Connectors
And of course You can always write to us at support@kloudconnectors.com

Can we check campaign responses in Zoho CRM for respective campaigns sent from iContact? If yes, then how are responses mapped in Zoho CRM ?
Yes. We do process campaign responses back into Zoho CRM. The mapping is as follows: